Privacy Policy
1. Who We Are
A.R.C. Pilates Studio provides Pilates classes and wellness services.
If you have questions about this privacy policy or how your data is handled, please contact us:
Email: arcpilatesstudios@gmail.com
Website: https://www.arcpilatesstudios.co.uk
2. Information We Collect
When you interact with our website or book a class, we may collect certain personal information.
This may include:
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Full name
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Email address
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Phone number
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Billing information
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Booking details
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Health or fitness information relevant to participating safely in a class
We only collect information necessary to provide our services and manage bookings.
3. Booking Information
When you book a class through our website or booking system, we may collect:
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Class or session selection
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Date and time of the booking
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Attendance history
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Booking confirmations
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This information helps us manage our class schedules and provide our services effectively.
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4. Payment Information
Payments made through our website are processed using secure third-party payment providers integrated with our booking system.
We may collect:
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Billing name and address
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Transaction details
A.R.C. Pilates Studio does not store full card details. Payment information is securely handled by the payment provider used by the website platform.
5. How We Use Your Information
We use your information to:
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Process class bookings
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Manage appointments and schedules
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Process payments
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Communicate booking confirmations or changes
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Respond to enquiries
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Improve our website and services
If you choose to subscribe to updates, we may also send occasional studio news or promotions. You can unsubscribe at any time.
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6. Cookies and Website Analytics
Our website may use cookies to improve your browsing experience.
Cookies may help us:
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Understand how visitors use our website
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Improve website functionality
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Analyse traffic and performance
We may use website analytics tools provided by our website platform.
You can control cookies through your browser settings.
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7. Sharing Your Information
We do not sell or rent your personal data.
However, your information may be processed by trusted service providers that help us operate our website and services, including:
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Website hosting platforms
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Booking system providers
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Payment processors
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Email communication services
These providers only process data necessary to deliver their services.
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8. Data Retention
We retain personal information only for as long as necessary to:
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Provide our services
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Maintain booking records
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Meet legal or financial obligations
When data is no longer required, it is securely deleted.
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9. Your Data Protection Rights
Under UK GDPR, you have the right to:
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Access the personal data we hold about you
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Request corrections to inaccurate data
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Request deletion of your data
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Withdraw consent for marketing communications
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Request a copy of your personal data
To make a request, please contact us using the details above.
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10. Changes to This Privacy Policy
We may update this privacy policy from time to time.
Any changes will be posted on this page.